Refund policy
Our cakes are perishable
Because our rum cakes are food, we can't accept returns or exchanges for change of mind, and we can't resell anything once it has left our kitchen. Please check your order details, including flavors, quantities and the shipping address, before you complete your purchase.
Damaged, defective or incorrect orders
If your order arrives damaged, spoiled or incorrect, we'll make it right. Contact us at orders@thebahamasrumcakefactory.com within 48 hours of delivery and include:
- your order number
- photos of the product, the packaging and the shipping box
- a short description of the problem
Once we've reviewed your claim, we'll send a replacement or issue a refund to your original payment method, whichever you prefer. You don't need to send anything back unless we ask you to.
Lost or undelivered packages
If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier office first, then contact us. We're not responsible for orders sent to an incorrect address you provided, or for packages that are refused or left uncollected. If a package is lost in transit, we'll work with the carrier to resolve it.
Cancellations
You can cancel an order for a full refund any time before it ships. Email us as soon as possible. Once an order has shipped, it can't be cancelled.
Refund timing
Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post the refund. If more than 15 business days have passed since we approved your refund, please contact us.
Gift cards and sale items
Gift cards are non-refundable. Sale items are covered for damage or errors as described above.
Contact
Agilitant, Inc. dba The Bahamas Rum Cake Factory
orders@thebahamasrumcakefactory.com
3102 Samosa Hill Cir, Clermont FL 34714
